Troubleshooting Guide

Step-by-step solutions to common TrackMySpeed issues. Fix problems with internet speed testing, GPS tracking, and browser compatibility quickly and easily.

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Quick Diagnostic Checklist

Before Troubleshooting

  • Check your internet connection
  • Refresh the TrackMySpeed page
  • Try a different browser
  • Disable browser extensions
  • Clear browser cache

System Requirements

  • Modern browser (Chrome, Firefox, Safari, Edge)
  • Active internet connection
  • GPS-enabled device (for vehicle tracking)
  • JavaScript enabled
  • Location permissions (for GPS)

Internet Speed Test Issues

Speed Test Won't Start

Symptoms:

  • • "Start Speed Test" button doesn't respond
  • • Test shows "Loading..." indefinitely
  • • Error messages appear when clicking start

Solutions:

  1. 1. Check Internet Connection: Verify you're connected to the internet by visiting other websites
  2. 2. Disable VPN/Proxy: Disconnect VPN services and proxy settings temporarily
  3. 3. Browser Refresh: Press Ctrl+F5 (PC) or Cmd+Shift+R (Mac) for hard refresh
  4. 4. Clear Browser Data: Clear cache, cookies, and browsing data for TrackMySpeed
  5. 5. Disable Extensions: Turn off ad blockers, privacy extensions, and security plugins
  6. 6. Try Incognito/Private Mode: Test in a private browsing window
  7. 7. Switch Browsers: Try Chrome, Firefox, Safari, or Edge
  8. 8. Router Restart: Unplug your router for 30 seconds, then plug back in

Slow or Inconsistent Results

Symptoms:

  • • Results much lower than expected
  • • Large variations between tests
  • • Speeds inconsistent with ISP plan

Optimization Steps:

  1. 1. Use Wired Connection: Connect via Ethernet cable instead of WiFi
  2. 2. Close Background Apps: Stop downloads, streaming, cloud backups
  3. 3. Disconnect Other Devices: Pause internet use on other devices
  4. 4. Test Multiple Times: Run tests at different times of day
  5. 5. Check Network Usage: Ensure no automatic updates are running
  6. 6. Router Position: Move closer to router or improve WiFi signal
  7. 7. Change WiFi Channel: Switch to less congested 5GHz band
  8. 8. Contact ISP: If consistently slow, contact your internet provider

Network Connection Errors

Common Error Messages:

  • • "Network error during test"
  • • "Unable to connect to test servers"
  • • "Connection timeout"

Resolution Steps:

  1. 1. Check Firewall Settings: Ensure TrackMySpeed isn't blocked
  2. 2. Corporate Network: Check with IT department for restrictions
  3. 3. DNS Settings: Try Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare (1.1.1.1)
  4. 4. Antivirus Software: Temporarily disable real-time protection
  5. 5. Network Reset: Restart modem and router in sequence
  6. 6. Mobile Hotspot Test: Try using mobile data to isolate network issues

GPS Vehicle Tracking Issues

Location Access Denied

Symptoms:

  • • "Location access denied" message
  • • No location prompt appears
  • • GPS tracking button disabled

Permission Fixes:

Chrome/Edge:
  1. 1. Click lock icon in address bar
  2. 2. Select "Location" → "Allow"
  3. 3. Refresh the page
  4. 4. Or go to Settings → Privacy → Location
Firefox:
  1. 1. Click shield icon in address bar
  2. 2. Turn off blocking for location
  3. 3. Click "Allow" when prompted
  4. 4. Or check Preferences → Privacy

Device Settings:

  • Windows: Settings → Privacy → Location → On
  • Mac: System Preferences → Security & Privacy → Location Services
  • Android: Settings → Location → On (High Accuracy mode)
  • iOS: Settings → Privacy → Location Services → On

GPS Readings Inaccurate or Erratic

Symptoms:

  • • Speed shows 0 or very low when moving
  • • Jumping between different speeds rapidly
  • • GPS takes very long to get a lock

Accuracy Improvements:

  1. 1. Optimal Positioning: Move outdoors with clear sky view
  2. 2. Wait for GPS Lock: Allow 1-2 minutes for satellite acquisition
  3. 3. Device Placement: Keep device flat and stable (dashboard mount)
  4. 4. Remove Obstructions: Avoid metal cases or covers during tracking
  5. 5. High Accuracy Mode: Enable "High Accuracy" in location settings
  6. 6. Calibrate Compass: Follow device instructions to calibrate sensors
  7. 7. Restart GPS: Turn location off/on in device settings
  8. 8. Clear AGPS Data: Reset GPS cache in device settings

GPS Connection Lost Frequently

Common Causes:

  • • Moving through tunnels or under bridges
  • • Dense urban areas with tall buildings
  • • Poor weather conditions
  • • Device power saving modes

Connection Solutions:

  1. 1. Disable Power Saving: Turn off battery optimization for browser
  2. 2. Keep Screen Active: Prevent device from sleeping during tracking
  3. 3. Avoid Metal Objects: Keep away from large metal surfaces
  4. 4. Route Planning: Avoid areas known for poor GPS reception
  5. 5. Multiple Satellites: Wait in open area for more satellite connections
  6. 6. Update Device: Ensure latest GPS/location software updates

Browser Compatibility Issues

Website Loading Problems

Issues:

  • • Page loads partially or not at all
  • • Layout appears broken or distorted
  • • Features don't work as expected

Browser Updates:

  • Chrome: Settings → About Chrome → Update
  • Firefox: Help → About Firefox → Update
  • Safari: Update through System Preferences
  • Edge: Settings → About Microsoft Edge

JavaScript Check:

  1. 1. Check if JavaScript is enabled
  2. 2. Disable script blockers temporarily
  3. 3. Allow scripts for trackmyspeed.com
  4. 4. Clear browser cache completely

Mobile Browser Specific Issues

Android Issues:

  • • Clear Chrome/Browser cache and data
  • • Disable "Lite mode" or data saver
  • • Update Google Play Services
  • • Check "Unknown sources" if needed
  • • Enable "Desktop site" temporarily

iOS Issues:

  • • Settings → Safari → Clear History and Data
  • • Disable "Block All Cookies" temporarily
  • • Turn off "Prevent Cross-Site Tracking"
  • • Enable JavaScript in Safari settings
  • • Try using Chrome or Firefox app

Browser Extension Conflicts

Common Problematic Extensions:

  • • Ad Blockers: May block test servers
  • • Privacy Extensions: Can block location access
  • • VPN Extensions: Affect speed test accuracy
  • • Script Blockers: Prevent JavaScript execution
Troubleshooting Steps:
  1. 1. Test in Incognito/Private mode
  2. 2. Disable extensions one by one
  3. 3. Whitelist trackmyspeed.com
  4. 4. Check extension permissions

Network and ISP Related Issues

Blocked or Restricted Access

  • Corporate Networks: IT departments may block speed testing
  • School/University: Educational networks often restrict bandwidth testing
  • Public WiFi: Hotels, cafes may have limitations
  • ISP Throttling: Some ISPs may deprioritize speed tests

Solution: Try using mobile data or contact network administrator

DNS Resolution Problems

  • Slow DNS: ISP DNS servers may be slow
  • DNS Blocking: Some DNS filters block test domains
  • Cache Issues: Outdated DNS cache entries

Solution: Switch to Google DNS (8.8.8.8) or Cloudflare (1.1.1.1)

Indian ISP Specific Considerations

Jio Fiber

  • • May show higher speeds to Jio servers
  • • Peak hour throttling possible
  • • Router settings may need adjustment

Airtel

  • • Generally consistent speeds
  • • May prioritize certain services
  • • Check for FUP limits

Local ISPs

  • • Speeds vary by infrastructure
  • • Contact ISP for specific issues
  • • Peak hour congestion common

Advanced Troubleshooting

System-Level Fixes

Network Stack Reset (Windows)

  1. 1. Open Command Prompt as Administrator
  2. 2. Run: netsh winsock reset
  3. 3. Run: netsh int ip reset
  4. 4. Restart computer

Router Factory Reset

  1. 1. Locate reset button on router
  2. 2. Hold for 10-30 seconds while powered
  3. 3. Reconfigure internet settings
  4. 4. Update router firmware

Performance Optimization

Router Optimization

  • • Update firmware to latest version
  • • Change WiFi channel to less congested
  • • Enable QoS (Quality of Service)
  • • Position router centrally and elevated

Device Optimization

  • • Close unnecessary background applications
  • • Update network drivers
  • • Disable automatic updates during testing
  • • Use Ethernet for best performance

Still Having Issues?

If you've tried these troubleshooting steps and are still experiencing problems, check our other resources or report the issue for further assistance.

FAQ User Guide Speed Guide

Reporting Issues

When reporting issues, please include: your device type, browser version, internet connection type, specific error messages, and steps you've already tried.

System Information

  • • Operating system and version
  • • Browser name and version
  • • Device type (desktop/mobile)

Network Details

  • • ISP name and plan speed
  • • Connection type (WiFi/Ethernet)
  • • Router model if known

Issue Details

  • • Exact error messages
  • • When the issue occurs
  • • Screenshots if helpful